Services
What we actually do
Consulting and delivery across the systems your organisation runs on — from the website out front to the data, AI and devices behind it.
01 · Websites & e-commerce
A site built to last five years, not five months
Most business sites are assembled from a page-builder template. They look fine on day one and become impossible to change by year two. We build on a proper structure so the site can grow with you.
- Mobile-first — because that is where your customers are
- WordPress, WooCommerce or Shopify, chosen to suit the job
- Custom front-ends in React or plain JavaScript where they earn it
- Stripe or your existing payment provider, set up and tested
- Search basics done properly: titles, structure, speed, sitemap
- You own the domain, the hosting and the code — no lock-in
02 · Data & digital transformation
Out of spreadsheets, into something you can trust
Most reporting problems are not reporting problems. The numbers disagree because the same information is kept in four places and reconciled by hand. We fix the plumbing first, then the dashboards are worth building.
- Migrations off spreadsheets and legacy tools, with the data checked
- Pipelines and warehousing in Python and SQL
- Reporting people actually open — Power BI or Databricks
- Process redesign, because a faster bad process is still bad
- Integrations between the systems you already pay for
- An honest answer when the fix is procedural, not technical
03 · AI adoption
AI where it earns its place, not where it demos well
The useful question is not "how do we use AI" — it is "which of these tasks is slow, repetitive and low-risk enough to hand over". We start there, prove it on one workflow, and only then widen it.
- A short assessment of where AI helps and where it does not
- OpenAI and Anthropic APIs, wired into the tools you already use
- Retrieval over your own documents — Pinecone or pgvector
- Drafting, triage and summarising for the work that eats hours
- Review steps and a human in the loop where the stakes need one
- Running costs estimated before anyone commits
04 · Automation & integration
If someone is re-typing it, it can probably stop
The expensive part of most operations is not the software. It is the person moving the same information between three systems that do not talk to each other.
- Online orders landing straight in the kitchen or workshop
- Enquiries routed to your inbox, phone and CRM at once
- Invoices and receipts generated without re-keying
- Stock and fulfilment synced back to your store
- Event-driven pipelines on Kafka, RabbitMQ or plain REST
- Honest advice on when automation is not worth it
05 · IoT & connected devices
Hardware that reports in — and keeps going when the line drops
Connected hardware is easy to demo and hard to run. The difference is what happens on a bad day: a flaky connection, a device that reboots, a venue with no IT staff. We design for that day first.
- Raspberry Pi and small-form hardware, specified and built
- Device messaging over MQTT, Kafka or RabbitMQ
- Live dashboards and order screens over WebSockets
- Local-first designs that keep working through an outage
- Remote monitoring and a sane update path
- Rest-O-Pi OS — our own kitchen automation product
06 · Care & support
Systems do not break. They drift.
Plugins fall behind, a form stops sending, a certificate lapses, a scheduled job quietly fails. None of it shows on the page — it shows up in enquiries that never arrive. Monthly care catches it before you do.
- Core, theme and plugin updates, applied and checked
- Contact and order forms tested every month, not assumed
- Off-site backups — and a restore actually tried
- Uptime, SSL and job monitoring with alerts to us, not to you
- Small content and layout changes included
- One-off rescue work for systems that have been left too long
07 · Education technology
Where PlugIT started
PlugIT began in education technology, working with schools and special-education organisations on technology integration, staff training and digital transformation — often in remote and underserved campuses. We still take that work on, helping schools with specific requirements as they come up, and it is where a lot of the patience in this business came from.
Talk about a school projectThe stack
What we build with
From open source to managed services — we work with what fits the job, not what we happen to resell. If your team already has a stack, we work in it.
Cloud & platform
AWS, managed services and self-hosted open source, depending on what you need to own.
Data
Python, SQL, Power BI and Databricks for pipelines, warehousing and reporting.
AI
OpenAI and Anthropic APIs, with Pinecone or pgvector for retrieval over your own content.
Messaging & real time
Kafka, RabbitMQ, MQTT and WebSockets for events, devices and live screens.
Web
React, plain JavaScript and CSS, plus WordPress, WooCommerce and Shopify.
Interfaces
REST and GraphQL APIs — consumed, built, documented and versioned.
Tell us what's slowing you down.
A free, honest conversation. If the answer is "don't change anything", we'll tell you that too.